REFUND POLICY

At GlitzyHouse, your satisfaction means everything to us. We aim to provide products you’ll love and an experience you can trust. Please take a moment to review our return policy, designed in line with the Australian Consumer Law (ACL)to ensure fairness and transparency.

 

🔄 Change-of-Mind Returns (14 Days)

We accept change-of-mind returns within 14 days of delivery. To qualify, items must be unused, unworn, and in original condition, including all packaging, tags, and accessories.

Please note:
For hygiene reasons, earrings and intimate items cannot be returned unless they are faulty.

🛍 Your Rights Under Australian Consumer Law

If your item is faulty, defective, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. These rights apply regardless of our change-of-mind policy.

⚠️ Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days with your order number and clear photos of the issue. Once assessed, we will arrange a refund, replacement, or store credit, depending on your preference.

🚚 Return Shipping Costs

• Change-of-mind returns: Customer is responsible for return postage.

• Faulty or incorrect items: GlitzyHouse will cover or reimburse return postage.

💳 Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected. Refunds cannot be directed to a different card or account.

📩 Need Help? Contact Us

To start a return or ask a question, email us at:

📧 rony@glitzyhouse.com

Our support team will respond within 24–48 hours.

Thank you for your support to Glitzy House, we are dedicated to providing you with the best service!