REFUND POLICY

At GlitzyHouse, your satisfaction means everything to us. We aim to provide products you’ll love and an experience you can trust. Please take a moment to review our return policy, designed in line with the Australian Consumer Law (ACL)to ensure fairness and transparency.

🔄 Change-of-Mind Returns (30 Days)

We accept change-of-mind returns within 30 days of delivery. To qualify, items must be unused, unworn, and in original condition, including all packaging, tags, and accessories.

Please note:
For hygiene reasons, earrings and intimate items cannot be returned unless they are faulty.

If your item is faulty, defective, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. These rights apply regardless of our change-of-mind policy.

⚠️ Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days with your order number and clear photos of the issue. Once assessed, we will arrange a refund, replacement, or store credit, depending on your preference.

🚚 Return Shipping Costs

• Change-of-mind returns: Customer is responsible for return postage.

• Faulty or incorrect items: GlitzyHouse will cover or reimburse return postage.

💳 Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected. Refunds cannot be directed to a different card or account.

📩 Need Help? Contact Us

To start a return or ask a question, email us at:

📧 rony@glitzyhouse.com

Our support team will respond within 24–48 hours.

Thank you for your support to Glitzy House, we are dedicated to providing you with the best service!