FAQ

1.How do I place an order?
Browse the products you like on our website, select the corresponding size and color, and click “Add to Cart”. After completing your selection, go to the shopping cart to checkout, enter the delivery information and payment method, and finally click “Confirm Order” to complete the purchase.

2.Can the order be cancelled?
You can contact customer service to cancel the order within 24 hours after placing the order. Orders with an order status of “Processing” or “Shipped” will not be able to be canceled. If you need help, please feel free to contact us.

3.Can I modify my order?
If you want to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has entered the shipping stage, we will no longer be able to make changes.

4.How do I return or exchange?
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the product. The product must be unused and with the original packaging. Please contact our customer service for the return address and further instructions.

5.How long does it take to ship the product?
Standard delivery time is usually 3-7 business days, but may vary depending on your location and the shipping method you choose. You can find detailed shipping information in the confirmation email you received after placing your order.

6.How do I track my order?
After placing your order, you will receive a confirmation email with your order details and a tracking link. You can use this link to check the status of your order in real time.

7.Do you ship internationally?
We currently ship internationally to certain countries. At checkout, the system will automatically display the countries available for delivery and the relevant shipping cost information.

8.How do I contact customer service?
You can contact us via the following methods:
Email: rony@glitzyhouse.com
Phone: +61412308783
Our customer service team will help you as soon as possible!